We understand that speedy withdrawals are a priority for our players. Your request will be reviewed to safeguard the security of your transactions and ensure you get your funds as fast as possible.
While your withdrawal request is processed, it can have any of the following statuses within our system:
Requested: Successfully submitted withdrawal requests are assigned the ‘Requested’ status and are queued for review by our team. At this stage, you are able to cancel your withdrawal from the Cashier.
Under Review: As we begin to review your request, the status will change to ‘Under Review’. At this stage, you are still able to cancel your withdrawal from the Cashier.
Authorized: If our team determines that your transaction and account activity meets all Terms and Conditions, the status will be set to ‘Authorized’. At this stage and beyond, you must contact our Player Services Team in order to cancel or change your withdrawal.
Pending: This is a collection of requests that fall under any of the previous statuses of ‘Requested’, ‘Under Review’ or ‘Authorized’. Pending requests are those withdrawal requests that have not been debited from your account.
You can view your pending withdrawals on the Withdrawal tab in the Cashier page.
In Progress: Your request is ‘In Progress’ and our team is awaiting confirmation from the payment processor regarding the fulfillment of your request. Normally, your request will not be in this state for more than a few minutes.
Processed: After your request is fulfilled and funds submitted thru your withdrawal method, the status of your request will be set to ‘Processed’.
Cancelled: Via the Withdrawal Review page, you have the option to ‘Cancel’ any requests that have not reached the ‘Authorized’ status. This instructs our team not to process your request.
Check our “How to Cancel a Withdrawal” article for step-by-step instructions.
Rejected: If our team determines your request is lacking in detail or does not meet the Terms and Conditions of our site, then the status will be set to "Rejected" and additional details will be found under the comments section for that transaction.