Key Benefits
➤ Withdrawals of Cash Balance are allowed when there is an active bonus and active rollover on the account. In other words, you can now withdraw your cash, even if you have ongoing bonus activity
➤ Depositing to get a bonus WILL NOT LOCK your account balance any longer
- e. Winning wagers with cash are withdrawable from your Cash Balance
- e. Winning wagers with bonus-related funds go to your Bonus Funds
➤ Casino Bonuses are now available on nearly 160 games, with even more games to come
➤ Enjoy playing all of your balances from the main lobby as you will no longer need to access your bonus funds from a separate section
New Features
We have made some exciting changes to how we manage your account balance!
My Account Information
➤ Easy-to-read Total Balance display that manages all of your funds in one place.
Total Balance Information
➤ Bonus Balance, which includes your Locked Cash Funds and Bonus Funds, as well as your Cash Balance, are now your new Total Balance.
➤ New funds:
– Locked Cash Funds – this balance represents cash from your original deposit that was used to claim a bonus.
– Bonus Funds – this balance represents your bonus money, including winnings.
Sample Display:
➤ When you make a deposit with a bonus code in order to receive a bonus, you will find your deposited money displayed as Locked Cash Funds
➤ Your bonus amount will be displayed as Bonus Funds
➤ When you wager with your active bonus, your Bonus Balance will be used first. (Please refer to FAQ #13 for an example).
➤ When you make a deposit without claiming a bonus, your deposited funds will be displayed as Cash Balance, which is withdrawable after a 1x rollover.
Cashier Display
➤ The Cashier Deposit display shows all of your fund types and your Total Balance.
Sample Display:
➤ The Cashier Withdrawal display shows your fund types and the Total Balance.
➤ The Cash Balance is the amount that you can withdraw.
Sample Display:
Casino Bonus Activation
We have upgraded our bonuses and tripled the number of games you can play them on!
When you have an active bonus, look for it in the ‘My Bonus’ section. Below the ‘Play Now’ button you will find icons indicating on which game providers the bonus is available to play on.
Note that some games are excluded from play with the Bonus Balance.
Rollover Requirement
Play with your Bonus Balance contributes to meeting the rollover of the bonus. Calculation rules of the rollover have not changed. (Please refer to FAQ #14 for more information on the rollover calculation).
When the rollover of your bonus is met, any remaining Locked Cash Funds and Bonus Funds are released to the Cash Balance!
Extra information about your active bonuses, including information on the rollover progress and individual winnings is located in the upgraded ‘My Bonus’ section:
Sample Display:
Overview Of Changes
| BEFORE | NOW |
|---|---|
| Account Balance Reporting | |
|
– Cash and bonus balance displayed separately |
– Cash and bonus balance displayed in one location as Total Balance |
| Deposit to Receive a Bonus | |
| – Funds deposited with a bonus go into Available Balance
– Entire balance is locked until bonus rollover requirement is met |
– Funds deposited to get a bonus go into Locked Cash Funds
– Bonus and winnings go into Bonus Funds – Pre-existing Cash Balance remains unlocked while bonus is active |
| Rollover Requirement | |
| – Wagering with Bonus funds contributes to meeting the rollover | – Wagering with both Locked Cash Funds and Bonus Funds contribute to meeting the bonus rollover |
| Withdrawals | |
| – All funds are restricted from withdrawals while bonus is active | – Cash Balance may be withdrawn while bonus is active |
| Winnings | |
| – Winnings from play with Bonus are added to Bonus balance | – Winnings from Locked Cash Funds and Bonus Funds are added to Bonus Funds
– Winnings from Cash Balance are added to Cash Balance |
| Eligible Games | |
| – Bonus funds may be used in approx. 60 games from only 1 provider | – Bonus funds may be used in over 160 games from at least 3 different providers |
Frequently Asked Questions
1. When can I withdraw my winnings from deposit with a bonus code?
You will be able to withdraw your winnings from a bonus when rollover of that bonus is met. To meet the rollover of your bonus, wagers have to be made with Locked Cash Funds and Bonus Funds.
You will be able to make a withdrawal for the bonus for which the rollover is met, regardless of if you have another active bonus or another active rollover on your account.
2. What are the different types of funds under my account?
All funds are represented under the Total Balance – which is a breakdown of your account. The Total Balance is divided into: Cash Balance and Bonus Balance.
Bonus Balance is further broken down into:
– Locked Cash Funds
– Bonus Funds
3. What is the Total Balance?
Total Balance is a sum of all your fund types, it is divided into: Cash Balance and Bonus Balance.
4. What is the Bonus Balance?
It is your current bonus balance of summed up into Locked Cash Funds and Bonus Funds. It includes winnings generated from play with the Locked Cash Funds and Bonus Funds, which are added to the Bonus Funds.
5. What is the Cash Balance?
It is your deposited cash, not associated with any bonus. It includes winnings from play with Cash Balance. Cash Balance can be withdrawn.
6. What are Locked Cash Funds?
Locked Cash Funds is cash from your original deposit used to claim a bonus. It is always consumed first, and becomes withdrawable when the rollover of the bonus is met.
7. What is Bonus Funds?
It is your current bonus balance, including winnings generated from play with Locked Cash Funds and Bonus Funds.
8. Does playing with Locked Cash Funds fulfil the rollover requirement of my bonus?
Yes, wagering with Locked Cash Funds fulfills your rollover requirement.
9. Does playing with Bonus Funds fulfil the rollover requirement of my bonus?
Yes, wagering with Bonus Funds fulfills your rollover requirement.
10. Does playing with Cash Balance fulfil the rollover requirement of my bonus?
No, wagering with Cash Balance does not fulfil your bonus rollover requirement.
11. When I have different funds on my account, which money will be used first when I start playing?
The funds will be consumed in the following order:
1. Locked Cash Funds
2. Bonus Funds
3. Cash Balance
12. When I have multiple bonuses in my account, which bonus will be used first?
When you have multiple active bonuses in your account, your oldest active bonus will be used first.
13. How does the rollover work with the new Total Balance?
Meeting the rollover of your bonus starts when you start playing with Locked Cash Funds and Bonus Funds. This means that play with Cash Balance does NOT count towards meeting the rollover requirement of any of your active bonuses.
Example:
You are eligible for a 100% deposit with a bonus offer and you have made a deposit of $100 to be able to receive another $100 in bonus.
Under your Total Balance tab you will be able to see your received Bonus Funds of $100, and under the Locked Cash Funds you will see the initial $100 deposited.
When you start playing, your deposit used to claim the bonus (the Locked Cash Funds) will be consumed first.
You have played $50 and won $200. Your Total Balance will show that you have $50 remaining in Locked Cash Funds, in addition to the $300 displayed and stored as Bonus Funds ($100 of the original bonus received, plus the $200 won).
At the same time, the $50 wagered from Locked Cash Funds counts towards the bonus rollover requirement.
When you continue playing, the remaining $50 of Locked Cash Funds will continue to be consumed, followed by the $300 of Bonus Funds. All wagers using both Locked Cash Funs and Bonus Funds are contributing to fulfilling your rollover requirement.
14. How is the rollover requirement calculation done now?
There is no change in calculation of the rollover requirement to what it was before and what’s now.
All bonuses received in Wild Casino will have its individual rollover requirement, stated in the promotion’s Terms & Conditions. Additionally, the same rules still apply stated under the general Bonus Rules: https://help.wildcasino.ag/knowledge-base/bonus-rules/
For example, when you’ve deposited $100 to get a $100 bonus, and the rollover requirement is 35 times, the following calculation applies:
($100 Locked Cash Funds + $100 bonus) X 35 rollover requirement = $7,000
This means that to meet the rollover requirement of this particular bonus, a total value of $7,000 in wagers is required before the Bonus Balance and winnings generated from it are transferred into the Cash Balance.
15. What will happen if I cancel my bonus?
When you cancel your active bonus by contacting our support team, any remaining Bonus Funds will be deducted away from your account, including winnings. Any remaining Locked Cash Funds will be released to your Cash Balance.
16. What happens when my bonus expires?
When your active bonus reaches an expiry date, your full Bonus Funds, including any winnings, will be deducted away from your account, and any remaining Locked Cash Funds balance will be released to the Cash Balance.